Frequently Asked Questions (FAQs)
Is there a service Fee for using iPayment?
No, iPayment does not include any service fee. However, please check with your Credit Card
company and/or Financial Institution on any related fees for their services.
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Can iPayment be used outside of the U.S.?
Yes, but only U.S. currency will be accepted.
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How can I contact Customer Service if I need any type of assistance?
University Medical Center has two dedicted phone lines for your convenience.
1-855-848-4771 and
1-915-521-7051 during normal business hours
of 8:00 am to 5:00 pm (MST).
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If the Web site is not avaiable, what do I do?
An error page will appear, but please try again later or you may contact Customer Service.
1-855-848-4771 and
1-915-521-7051 during normal business hours
of 8:00 am to 5:00 pm (MST).
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Why does the session time out?
If there is no user activity for 15 minutes, the session will automatically time out.
This is a security feature for your protection.
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If my personal information changes, what do I do?
Please contact Customer Sevice at
1-915-521-7900 during normal business hours
of 8:00 am to 5:00 pm (MST).
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Will I receive an E-mail notification?
Yes, as long as you provide an accurate E-mail address, you will receive confirmation of your processed payment.
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Will my personal information be secured?
Yes, all information that is transmitted is encrypted and firewall protected.
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Will my personal information be stored?
What information do I need to make a payment?
You will need a patient account number and the patient's date of birth. You may find the patient's
account number on the monthly statement you receive from the University Medical Center of El Paso.
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When is money deducted from my account?
Funds will be deducted as soon as authorization of payment is complete.
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Will I still receive monthly statements?
Yes, you will still receive monthly statements if the balance has not yet been paid in full.
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How can I obtain a copy of my receipt?
You may call Customer Service at
1-855-848-4771 and
1-915-521-7051 during normal
business hours of 8:00 am to 5:00 pm (MST).
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Can I make a partial payment?
Yes, you can make a partial payment.
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Can Flex Spending Account (FSA) cards be used?
Yes. Simply go to the method of payment screen and select the logo that matches your
card and use your FSA card as a credit card (i.e. Master Card, VISA, etc...).
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What Internet Explorer version must my computer have to access iPayment?
Your computer must have Internet Explorer 7.0 or higher.
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